1. Agreement
These Terms of Use ("Terms") are an agreement between you and [[COMPANY]], operator of the Gateway Pesanggrahan apartment ("Gateway", "we", "us", "our"), and govern your use of the Gateway Pesanggrahan mobile app ("the App"). By signing in to or using the App you agree to these Terms. If you do not agree, do not use the App.
Our Privacy Policy explains how we handle your personal data and forms part of these Terms. These Terms supplement — and do not replace — your lease, residency agreement, employment agreement, or the building's house rules, which continue to apply.
2. The App and Who May Use It
The App is a closed application for residents and staff of the Gateway Pesanggrahan apartment. There is no public registration: accounts are created, assigned a role (resident or staff), and deactivated by building management. You may not use the App without an account issued to you, and you may not share your account with anyone else.
Through the App, residents can register vehicles, view valet and parking records, file complaints, and trigger an emergency alert to building security; staff can operate valet sessions, log parking photos, and handle complaints and alerts. We may add, change, or remove features at any time.
3. Your Account
- Your account is personal to you and tied to your residency or employment at Gateway Pesanggrahan.
- Keep your password secure. You are responsible for activity under your account; tell building management promptly if you believe it has been accessed without permission.
- If you forget your password, contact the building management office — there is no self-service reset.
- Your account may be deactivated by building management when your residency or employment ends, at your request, or as described in Section 10.
4. Vehicle Registration and Parking Records
- You may only register vehicles that you own or lawfully use, and the details and STNK document you submit must be accurate and genuine. Submitting a falsified document is grounds for immediate deactivation and may be reported to the authorities.
- Vehicle registrations take effect after approval by building management.
- Valet session records and parking photos in the App are an operational record of the building's parking service. They do not by themselves create, extend, or limit any liability of the building for your vehicle — that remains governed by your residency agreement, the parking service's own terms, the house rules, and applicable law.
5. Emergency (Panic) Feature
- The panic button alerts building security. It is not a substitute for the public emergency services — in a life-threatening situation, call the national emergency number 112 (or the police at 110 / ambulance at 119) first.
- The alert reaches security when the App can connect to the building's server and security staff are monitoring it; we cannot guarantee any response time.
- Use the feature only for genuine emergencies. Deliberate false alarms are a serious breach of these Terms and of the house rules.
6. Acceptable Use
You agree not to:
- share your account, or access the App with someone else's account;
- submit false, misleading, or unlawful content, including falsified documents, false complaints, or false alarms;
- upload content that is offensive, infringing, or unrelated to the App's purpose;
- copy, modify, distribute, sell, or rent the App or its content, except as these Terms allow;
- reverse engineer or attempt to access the App's source code or servers, except where the law allows;
- interfere with the App's security or operation, or access it by automated means;
- use the App for any unlawful purpose or to infringe the rights of others.
7. Your Content
You keep ownership of the photos and text you submit through the App (such as STNK photos, complaint text, and attachments). By submitting them you grant [[COMPANY]] a non-exclusive licence to store, reproduce, and use them for operating the building and the App — for example reviewing a vehicle registration, handling a complaint, or keeping the parking record. You are responsible for having the right to submit what you upload.
8. Intellectual Property
The App and its content, including the Gateway name and logo, are owned by [[COMPANY]] or its licensors and protected by intellectual property laws. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App on devices you own or control, for purposes related to your residency or work at Gateway Pesanggrahan, in line with these Terms and the usage rules of the store you downloaded it from.
9. Disclaimers and Limitation of Liability
The App is provided "as is" and "as available". To the extent permitted by law, we make no warranty that the App will be uninterrupted or error-free, and we are not liable for any indirect, incidental, or consequential damages arising from use of the App — including delays or failures in delivering alerts, complaints, or records caused by connectivity, device, or server issues. Liability relating to your vehicle, your unit, or building services is governed by your residency agreement and the house rules, not by the App. Nothing in these Terms limits liability that cannot be limited under applicable law.
10. Suspension and Termination
You may stop using the App at any time and ask building management to deactivate your account. We may suspend or deactivate your account if you seriously or repeatedly breach these Terms or the house rules, or when your residency or employment at Gateway Pesanggrahan ends. Sections that by their nature should survive termination (such as Sections 7, 8, and 9) continue to apply.
11. Additional Terms for Apple Devices
If you downloaded the App from the Apple App Store, the following also applies:
- These Terms are between you and [[COMPANY]] only, not Apple Inc. ("Apple"). We, not Apple, are solely responsible for the App and its content.
- Your licence to use the App is limited to Apple-branded devices that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
- We, not Apple, are solely responsible for providing maintenance and support for the App. Apple has no obligation to do so.
- If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are our responsibility.
- We, not Apple, are responsible for addressing any claims by you or a third party relating to the App or your use of it, including product liability claims, claims that the App fails to meet legal or regulatory requirements, and claims under consumer protection, privacy, or similar laws.
- If a third party claims that the App or your use of it infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling, and discharging that claim.
- You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
- You must comply with applicable third-party terms (such as your wireless data service agreement) when using the App.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple may enforce these Terms against you.
12. Governing Law
These Terms are governed by the laws of the Republic of Indonesia. Any dispute will first be resolved in good faith through discussion with building management. If that fails, it will be submitted to the competent courts of Indonesia, without affecting any mandatory consumer rights you have where you live.
13. Changes to These Terms
We may update these Terms from time to time. We will update the dates at the top of this page and, for significant changes, let you know in the App or through building management. Continued use of the App after an update means you accept the revised Terms.
14. Contact Us
- Company: [[COMPANY]]
- Email: [[SUPPORT_EMAIL]]
- Support: Gateway Pesanggrahan Support
- Management office: the Gateway Pesanggrahan building management office